Hello fabulous cat parent! Welcome to Purritos Shop – where your feline’s happiness is our top priority! We want to ensure you have a purr-fect shopping experience from start to finish.
Shipping Information
We know you’re excited to receive your goodies, and we work hard to get them to you as quickly as possible!
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number via email once your order ships.
Shipping Methods & Times
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Faster delivery to most locations |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days after shipment | Budget-friendly option for larger orders |
Please note: We ship worldwide but cannot deliver to some Asian countries and remote areas. Delivery times may vary during holidays or due to circumstances beyond our control.
Returns & Exchanges Policy
We’re dedicated to making both you and your feline family members utterly happy with every purchase. We understand that sometimes things don’t work out purr-fectly, which is why we’ve created a straightforward returns and exchanges process.
Return Policy Details
We gladly accept returns and exchanges within 15 days of you receiving your items.
To be eligible for a return, your item must be:
- In its original condition
- Unused and unwashed
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
⚠️ Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Cat Food (unless packaging is damaged or defective upon arrival)
- Cat Litter & Housebreaking products (unless packaging is damaged or defective upon arrival)
- Any used cat toys (for hygiene reasons)
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact our customer care team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the product you wish to return or exchange
- Our team will respond within 24-48 hours with a return authorization and instructions
- Package the item securely with all original packaging and tags
- Ship the item to our address (provided in the return authorization email)
Return Shipping Information
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item) or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Information
Once your return is received and inspected (usually within 3-5 business days of arrival), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within:
- Credit card payments: 5-10 business days
- PayPal payments: 3-5 business days
Please note that depending on your credit card company, it may take an additional 2-5 business days after the credit is applied for it to post to your account.
Exchanges
We are happy to exchange items for a different size or color, subject to availability.
If the item you wish to exchange for is a different price:
- We will refund the difference if the new item costs less
- We will charge the difference if the new item costs more
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will gladly send a replacement or issue a full refund, including return shipping costs.
Need Help?
Our friendly customer care team is here to help with any questions about shipping, returns or exchanges!
Email: [email protected]
Address: 3266 Brannon Avenue, Jacksonville, US 32256
Thank you for shopping with Purritos Shop – where your cat’s happiness is our top priority! 🐱💝