Hello there, wonderful cat parent! At Purritos Shop, we’re dedicated to making your experience as smooth as our cats’ purrs. We’ve compiled answers to some common questions to help you shop with confidence. Can’t find what you’re looking for? Our friendly team is always here to help at [email protected]!

🐾 Product Questions

What types of products do you offer for my cat?
We offer a purr-fect selection of high-quality gear for your feline friend! Our categories include: Cat Apparel for stylish outings, cozy Cat Beds & Furniture, safe Cat Carriers & Strollers, practical Cat Doors & Enclosures, nutritious Cat Food, reliable Cat Litter & Housebreaking solutions, and engaging Cat Toys to keep your kitty entertained for hours.
How do I choose the right size for cat apparel or carriers?
Each product page includes detailed size charts and measurements. We recommend measuring your cat while they’re relaxed and comparing to our charts. When in doubt, size up for comfort! Still unsure? Email us with your cat’s breed and weight, and we’ll help you find the perfect fit.

📦 Shipping & Delivery

What shipping options do you offer?
We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered in 10-15 days after processing.
– Free Shipping: For orders over $50, shipped via EMS, delivered in 15-25 days after processing.
How long does order processing take?
Our team carefully prepares each order with love, which typically takes 1-2 business days. We double-check every item to ensure it meets our high standards before shipment.
Do you ship to my country?
We ship globally to cat lovers worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, simply enter your address to check availability in your location.
How can I track my order?
Once your package is on its way, you’ll receive a confirmation email with tracking information so you can follow its journey to your doorstep (and your curious cat!).

💳 Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your financial details are safe with us.

↩️ Returns & Exchanges

What is your return policy?
We want both you and your cat to be completely satisfied! If you’re not happy with your purchase, we offer a hassle-free return policy within 15 days of delivery. Just contact our friendly customer service team at [email protected], and we’ll guide you through the process.
What if my item arrives damaged or defective?
Oh no! We’re so sorry if your item didn’t arrive in purr-fect condition. Please contact us immediately at [email protected] with photos of the damage, and we’ll make it right with a replacement or refund.

❓ Other Questions

Where is Purritos Shop located?
We’re based in Jacksonville, US at 3266 Brannon Avenue, Jacksonville, US 32256, but we serve cat lovers worldwide with a personal touch!
How can I contact customer service?
Our friendly team is always happy to help! Reach out to us at [email protected] for any questions or concerns. We typically respond within 24 hours.

Thank you for choosing Purritos Shop—where we deliver not just products, but peace of mind and purr-fect happiness for you and your cat!